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MOVE Guides Limited Terms of Service


    1. These Terms of Service set out the terms on which:
      1. we offer all those services provided through the website (and any website maintained by us including without limitation the website at www.moveguides.com its subdomains and our social networking pages (together, the "Website") including without limitation providing you with information about relocation services and suppliers and a medium through which you can contact and book suppliers (the "Services");
      2. you agree to use the Services provided by us and the Website maintained by us.
    2. Please review these Terms of Service carefully and make sure that you understand them before using the Services or Website. If you do not agree to these Terms of Service, you must cease use of the Services and Website immediately.
    1. We provide the Services and operate the Website. We are MOVE GUIDES LIMITED, a limited company incorporated in England with registered number 07185976 and registered address at 19-21 Hatton Garden, London EC1N 8BA.
    2. References to "Move Guides", "we" and "us" are references to Move Guides Limited. References to "you" are to the person accessing or using the Services or Website, or the company or organization on whose behalf such person accesses, streams or uses the Services or Website.
    1. The Website is an online platform providing information about relocation services and suppliers and a medium through which users can book suppliers.
    1. By using the Services and/or the Website, you accept and agree to be bound by these Terms of Service.
    2. Move Guides may at any time modify these Terms of Service. We will notify you of any changes to these Terms of Service either by emailing you (at the email address notified by you to us on the Website) or by posting a notice on the Website.
    3. By continuing to use the Services and/or the Website after changes to these Terms of Service are made and notified to you, you agree to be bound by such changes.
    4. You can review the most current version of our Terms of Service at any time by clicking on the "Terms of Service" link located at the bottom of the Move Guides Website at www.moveguides.com The most current version displayed on that page will supersede all previous versions.
    1. You must be at least 18 years old to use the Services or the Website, or, if you are not at least 18, you may use the Services or Website only in conjunction with, and under the supervision of, your parent or guardian. If you do not qualify, please do not use the Services or Website.
    2. If you are authorizing a person under the age of 18 to access the Website, you represent and warrant to us that you are either his parent or guardian or are acting in loco parentis in respect of such person.
    1. By using the Website, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Services or Website.
    2. You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, including these Terms of Service. You also agree not to:
      1. attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardize the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;
      2. attempt to gain access to secured portions of the Website to which you do not possess access rights;
      3. impersonate any other person while using the Services or Website;
      4. conduct yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
      5. resell or export the software associated with the Website;
      6. use the Website to generate unsolicited advertisements or spam;
      7. use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website.
    3. You further agree to use the Website only for lawful purposes.
    4. From time to time you may find adverts and links for and to third party websites on the Website. These links are provided for your information only and are not recommended by Move Guides. Move Guides has no control over the content of third party sites and accepts no responsibility or liability for them or for any loss or damage that may arise from your use of them. When accessing a third party website, you are advised to check such website's terms of service and privacy policy to ensure compliance with applicable laws.
    1. In providing you with access to the Website, Move Guides reserves the following rights, and in accessing, browsing or otherwise using the Website you grant to Move Guides and agree that we shall have the following rights:
      1. the right to refuse or withdraw your access to the Website in accordance with applicable laws for any reason at any time (with or without notice) if in Move Guides' sole and absolute discretion you violate or breach any of these Terms of Service;
      2. the right to amend or update the Website or these Terms of Service from time to time;
      3. the right to access any or all of your accounts with the Website in order to respond to your requests for technical support so long as we maintain appropriate administrative physical and technical safeguards for the protection of the security and confidentiality and integrity of your data;
      4. the right to terminate without notice user accounts and delete any associated data if that account has been inactive or disabled for 365 days or more.
    1. Personal information about you (including without limitation your name, address, email address, and telephone number) shall at all times belong to you.
    1. Move Guides and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website. The Website is protected by UK and International copyright and other intellectual property laws.
    2. We permit you to use the Website for your own personal and commercial use subject to these terms of service and Move Guides grants you a limited license solely for that purpose.
    3. Without limitation, this means that you may not sell, export, license, modify, copy, distribute or transmit the Website (or any part of it) without Move Guides' prior express written consent.
    4. Any unauthorized use of the Website will result in the automatic termination of the limited license granted by us. Move Guides reserves the right to terminate the limited license without notice at any time following an unauthorized use by you of the Website.
    5. Move Guides and its graphics, logos, icons and service names related to the Website are registered and unregistered trademarks or trade dress of Move Guides Limited. They may not be used without Move Guides' prior express written permission.
    6. All other trademarks not owned by Move Guides that appear in connection with the Website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Move Guides.
    1. We use reasonable endeavours to vet and check our suppliers and believe that they are reliable suppliers. However, the inclusion of suppliers on the Website does not constitute a representation or warranty that they are suitable or reliable. You should not rely on our recommendation of any supplier and should satisfy yourself that the supplier is suitable for your purposes and is of sufficient quality and reliability.
    2. Notwithstanding the provisions of clause 11 hereof, when you choose to book an appointment with a supplier, you enter into a direct contractual relationship with such supplier. Move Guides is not a party to that contract, and Move Guides does not have any obligation (whether express or implied) under such contract.
    3. Your interaction with any supplier and/or other persons found on or through the Website, including booking appointments and any other terms, conditions, warranties or representations associated with such dealings are solely between you and such persons.
    4. In the event that you have a dispute with any supplier or other user of the Website, you hereby release Move Guides, its shareholders, directors, officers, employees, agents and successors in title from all claims, demands and damages of every kind or nature(whether known or unknown, suspected or unsuspected,disclosed or undisclosed) arising out of or in any way related to such disputes and/or our service and/or the Website.
    1. In situations where you pay Move Guides directly for any services provided by any supplier featured on the Website. We do not store credit card details nor do we share customer details with any 3rd parties.
    2. Notwithstanding that you may pay Move Guides as an agent, your contract will be directly with the supplier and you will be bound by the suppliers terms and conditions (including as regards refunds and cancellations). Move Guides will not be able to offer you a refund of any amount paid to Move Guides as an agent where the supplier's terms do not permit a refund in the relevant circumstances.
    3. All funds paid to Move Guides are held in a secure and controlled client escrow account, which is distinctly separate from operating funds and maintained by Silicon Valley Bank. Funds paid to Move Guides by employees are held in this account, until settlement with relevant suppliers, based on defined operating procedures. Any commission payable to Move Guides is only disbursed to Move Guides at settlement with suppliers.
    4. Move Guides bears complete liability for the successful delivery of all funds received by Move Guides from you on behalf of our suppliers. We bear no liability for the successful delivery of services or any ensuing dispute, as outlined in Section 10.
    1. Whilst we have implemented commercially reasonable technical and organisational measures to secure your personal information and user content from unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measures. You acknowledge that you provide your personal information and user content at your own risk.
    1. By using the Website and/or our Services and/or material provided through the Website and/or via the Services, you consent to receiving electronic communications and notices from Move Guides. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
    1. You provide us with information when you register on the Website. We also collect information both relating to you (for example on your usage history and your preferences for certain kinds of offer) and to users of the Website and the Services in general. Any information that you submit or that we collect when you are using the Website or Services is subject to the Move Guides Privacy Policy, the terms of which are hereby incorporated into these Terms of Service.
    2. Any information shared with Move Guides may be shared with members of your company. You agree that information relating to you (for example on your usage history, service bookings, feedback and your preferences for certain kinds of offer) may be shared with members of your company.
    1. You agree that Move Guides is free to use any comments, information or ideas (including reviews) contained in any communication you may send to Move Guides or submit to the Website without compensation, acknowledgement or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Services or Website or other products or services. For the avoidance of doubt, all such information will be deemed by Move Guides to be non-confidential and non-proprietary, and you agree that such information may be used by us without any limitation whatsoever.
    2. You agree that any information published by you on the Website will be public information and that other users of the Website may be able to view and comment on such information.
    1. Move Guides provides the Services and Website "as is" and without any warranty or condition, whether express, implied or statutory. Move Guides specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Move Guides assumes no liability or responsibility for any errors or omissions in the Website or provision of the Services; any failures, delays or interruptions in the Website; any losses or damages arising from the use of the Services or Website; or any conduct by users of the Services or Website. We reserve the right to deliver the Services and Website in our sole and absolute discretion.
    2. In no event shall Move Guides, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to you for loss of use or any special, incidental, indirect or consequential damages arising out of or in connection with the Services and/or Website or these Terms of Service, on any theory of liability, and whether or not advised of the possibility of damage. Move Guides does not seek to exclude liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation on the part of Move Guides. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.
    3. From time to time you may use or access services, promotions and websites of third parties. In using or accessing third party services, promotions and websites, you agree to be bound by the terms of service of such third parties governing their services, promotions and websites and hereby acknowledge that we shall not be responsible for the provision of services, accuracy of promotions or content of websites belonging or operated by third parties.
    4. We use reasonable endeavours to endure that all information published on the Website is accurate. However, you acknowledge and agree that Move Guides is not responsible for the accuracy of any information published on the Website and does not warrant that any information appearing on the Website is accurate, true or complete.If you believe that any information appearing on the Website is incorrect, you should inform Move Guides of the information that you consider to be inaccurate. Move Guides specifically excludes liability for any loss, harm, distress or damage suffered by you or any third party as a result of inaccurate information appearing on the Website.
    5. Move Guides makes no representation that material on the Website is appropriate or available at locations outside of the United Kingdom. By accessing the Website from outside the United Kingdom, you represent and warrant to Move Guides that your use and access of the Website is in compliance with all applicable local laws.
    1. You agree to indemnify and hold Move Guides Limited and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and court costs, arising, directly or indirectly, out of your use of the Services and/or Website or your violation of any law or the rights of any third party.
    1. You agree that these Terms of Service and any claim, dispute or controversy arising out of in connection with these Terms of Service or their subject matter or formation (including non-contractual disputes or claims), the Services, the Website, Move Guides' advertising or any related transaction between you and Move Guides shall be governed by and construed in accordance with English law.
    2. Any dispute or claim arising out of or in connection with such matters (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.
    1. Move Guides may change or discontinue the Services and/or Website at any time without prior notice. We reserve the right to terminate these Terms of Service for any reason, without notice, and these Terms of Service shall automatically terminate in the event that you violate any of the terms of Service set forth herein (with prejudice to our accumulated rights against you). In the event of any termination, you will immediately cease use of the Services and Website.
    1. These Terms of Service are agreed between you and us. No person shall have any rights under or connection with these Terms of Service under the Contracts (Rights of Third Parties) Act 1999.
    2. If any court or competent authority decides that any term of these Terms of Service is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.
    3. Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.
    4. Our failure to enforce any provision of these Terms of Service shall not constitute a waiver of that or any other provision and will not relieve you from the obligation to comply with such provision.
    5. You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights under these Terms of Service without our prior express written consent.
    6. These Terms of Service set forth the entire understanding and agreement between you and Move Guides with respect to the subject matter hereof.
    7. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales
    8. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms of service, their subject matter or formation (including non-contractual disputes or claims), the Services or the Website.
    1. If you have any questions about these Terms of Service or the use of the Website and/or Services, please contact us at: help@moveguides.com.

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