The MOVE Advocate team is a highly skilled, empathetic team serving relocating employees via phone, video-call, email and live-chat. They develop strong relationships with employees over multiple weeks / months as they guide employees and their families through their relocation, providing advice and support, as well as arranging and coordinating a broad range of services (e.g. shipping, temporary accommodation, home search, etc.). They use MOVE Guides’ internally developed CRM system, alongside email ticketing and call handling systems. You will be based in our San Francisco office and will be responsible for the MOVE Advocate teams in America.
It is an exciting time to join MOVE Guides. As we rapidly scale the business over the coming months and years you will build on a strong foundation to lead development of a world-class service team. Reporting to the Director of Operations, you will lead management, growth and development of our team of MOVE Advocates. This will involve combining tactical short-term / day-to-day management to deliver a great service today with higher-level strategic thinking to design and deliver a world-class function in the future.
Your ResponsibilitiesLead the team
Manage the team to deliver top class customer experience and satisfaction, plus efficiency
MOVE Guides is a transformational technology company backed by top venture capital funds New Enterprise Associates and Notion Capital. We make it easy for multinational firms to manage and move global talent – from new hires transitioning from university to a new job, to project teams moving abroad for a few months, to employees moving permanently to a new location. Most importantly, we use technology to enable this process allowing our business to rapidly scale globally. Our award winning Talent Mobility Cloud combines employee relocation planning, company mobility management, and global vendors and finance to deliver dramatically improved employee experience and real cost savings to clients. Companies globally spend $150bn annually moving talent, and this is one of the few remaining areas of the enterprise without a leading cloud vendor. MOVE Guides is the market’s leading talent mobility solution, operating across nearly 200 locations on six continents. Our clients include SurveyMonkey, Lululemon, Adobe and top investment banks and consulting firms. We have teams in London (HQ), New York, San Francisco, and Hong Kong, and have grown more than 10x in the last year.
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