THE IMPORTANCE OF TRANSPARENCY & CHOICE WHEN BOOKING RELOCATION SERVICES

     

It is no secret that millennials are changing the landscape of corporate global mobility. The power of technology has made millennials more flexible, more creative and not afraid of taking risks; they are perfect candidates for global transfers. But technology has also moulded Gen Y into a generation of instant gratification and the internet has transformed the realm of service into an all-access information portal. Millennials rely on self-management and self-sufficiency, and if they are not satisfied they have the means to go elsewhere. This is why transparency is crucial for service bookings as part of lump sum programmes; millennials are very particular about the amount of support they require.

Transparency can mean a stripped down approach. Millennials do not want or need a great deal of support, what they need is flexibility. The internet has made information comparison second nature to Gen Y; millennials will actively seek out the support that most closely matches their needs as well as allowing them as much flexibility as possible. Research has shown that taking a budgeted or managed lump sum approach in relocation policy for this generation works well; it allows the employee autonomy, transparency and choice.

Transparency can also be achieved by making all aspects of the booking experience technology-based. For millennials, 24/7 connectivity is the norm and an immediate response is expected. The availability of communication gives millennials the flexibility and instant gratification that they have become accustomed to.

Self-management is also the route to transparency. At MOVE Guides we facilitate a flexible and adaptable relocation experience. Millennials want to be able to take control of their own experience; they have the knowledge and the drive, so why not let them?

About The Author

Brynne Herbert

CEO and Founder